DOKU Care Portal

Yes, you can split your settlement funds to multiple bank accounts that you have registered in the DOKU Dashboard by API.  Click here to learn more.

Yes, you can set a different settlement bank account for each payment method that you activated by following the steps below: Log in to DOKU Dashboard, an...

DOKU only settles transaction funds to the bank account that you have registered and selected. You can check the selected settlement bank account by followi...

Your funds settlement might be held due to the following reasons: Your business account has not been verified. The bank account that you registered is in...

As an Indonesian Payment Service Provider company with a disbursement and remittance license, DOKU supports settlement of funds in IDR, USD, SGD, and MYR. ...

Your settlement report is sent to you automatically every time a settlement takes place. You are not required to download the settlement report from the das...

You will only receive your settlement report when a settlement takes place. If you cannot find your settlement report in your inbox or SFTP folder, you can ...

You can download our settlement report template by following the steps below: Log in to DOKU Dashboard, and then access the side navigation bar Select Se...

A Transaction Report provides all the status of the transaction which includes successful, pending, failed, or expired. A Settlement Report will only provid...

You can check the fee that is charged to you for each payment method that you activated by following the steps below: Log in to DOKU Dashboard, and then a...