DOKU Care Portal

DOKU e-Wallet 49

• Cara Transfer ke Bank
• Cara Pembayaran QRIS
• Cara Pembayaran Pulsa
• Cara Pembayaran Paket Data
• Cara Pembayaran PLN Pascabayar

View all 49

General Information 6

• Bagaimana cara membuka Akun Saya yang terkunci?
• Mengapa Akun Saya terkunci?
• Apa perbedaan Akun Normal dengan Akun Premium?
• Bagaimana jika top up saya belum masuk?
• Berapa batas maksimal saldo yang bisa di top up?

View all 6

Account Settings 15

• Pengaturan Akun
• Mengapa Akun Saya terkunci?
• Bagaimana cara registrasi Akun DOKU e-Wallet?
• Bagaimana cara membuka Akun Saya yang terkunci?
• Bagaimana jika link unlocked tidak dapat dibuka atau tidak bekerja?

View all 15

Account Verification 6

• Apa yang dimaksud dengan Akun Premium?
• Apa perbedaan Akun Normal dengan Akun Premium?
• Bagaimana cara Upgrade Akun menjadi Premium?
• Mengapa permintaan upgrade akun DOKU e-Wallet Saya belum diproses?
• Bagaimana jika Verifikasi Akun Premium Saya tidak disetujui?

View all 6

Top Up and Withdrawal 17

• Bagaimana cara melakukan Top up saldo
• Apakah ada biaya yang dikenakan untuk Top up saldo?
• Apakah top up saldo bisa menggunakan Kartu kredit?
• Berapa batas maksimal saldo yang bisa di top up?
• Bagaimana jika top up saya belum masuk?

View all 17

Online Transaction and Purchases 21

• Bagaimana cara melakukan pembayaran transaksi menggunakan DOKU e-Wallet di Merchant?
• Bagaimana jika pembayaran transaksi di Merchant gagal, namun saldo telah terpotong?
• Bagaimana cara melakukan pembelian pulsa?
• Bagaimana jika pembelian pulsa gagal, namun saldo telah terpotong?
• Bagaimana cara melakukan pembayaran tagihan Listrik?

View all 21

General Information 11

• What types of payment methods are supported?
• What are the transaction fees and how are they calculated?
• I don't have a website. Can I accept payment using DOKU?
• Is there a demo account for me to test payment using DOKU?
• Are there any restrictions on the types of businesses that can use DOKU?

View all 11

Registration & Activation 17

• How to register a DOKU account?
• What documents do I need to prepare to register a business account?
• What is the difference between Personal, Corporate, and International?
• When will my business account be verified?
• Can I accept payments before my business account has been verified?

View all 17

Account & Dashboard 19

• How to log in to DOKU Dashboard?
• I forgot my password. How do I reset my password?
• I did not receive any email to reset my password. What should I do?
• How to change my password?
• How to switch the language of the dashboard?

View all 19

Finance & Operation 25

• How to check the status of my transaction?
• What does each status mean in the transaction report?
• What if my transaction fails to process?
• What does each activity mean in the transaction report?
• How to export transaction data?

View all 25

Integration 4

• How do I integrate with DOKU?
• Can I integrate with DOKU using an e-Commerce platform or plugins?
• What is my Client ID and Secret Key?
• What is the difference between DGPC, MGPC, and DIPC?

Security 4

• What licenses does DOKU have?
• Is DOKU PCI-DSS compliant?
• I want to stop using DOKU services. How do I remove my data from DOKU?
• What is 2-Step Verification?

Checkout Page 4

• Can I customize my checkout page?
• How to customize my checkout page?
• How to sort the payment methods on my checkout page?
• How to apply a promo code in the checkout page?

Promo Engine 0

Payment Link 24

• What is Payment Link?
• Can I create multiple Payment Links at the same time?
• Can I create a Payment Link from a social media app?
• Can I send Payment Link notification to my customers via email?
• Can I customize the email content of my Payment Link?

View all 24

e-Katalog 2

• What is e-Katalog?
• What is the difference between Need Shipment and No Shipment?

Embedded Wallet 1

• What is Embedded Wallet?

Bill Collection 1

• What is Bill Collection?

General Information 1

• How to register a Juragan DOKU Account?

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B 1

• Brand ID

C 1

• Client ID

D 1

• DOKU e-Wallet

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S 2

• Sandbox (DOKU Sandbox)
• Settlement

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