DOKU Care Portal

General Information 11

• What types of payment methods are supported?
• What are the transaction fees and how are they calculated?
• I don't have a website. Can I accept payment using DOKU?
• Is there a demo account for me to test payment using DOKU?
• Are there any restrictions on the types of businesses that can use DOKU?

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Registration & Activation 17

• How to register a DOKU account?
• What documents do I need to prepare to register a business account?
• What is the difference between Personal, Corporate, and International?
• When will my business account be verified?
• Can I accept payments before my business account has been verified?

View all 17

Account & Dashboard 19

• How to log in to DOKU Dashboard?
• I forgot my password. How do I reset my password?
• I did not receive any email to reset my password. What should I do?
• How to change my password?
• How to switch the language of the dashboard?

View all 19

Finance & Operation 25

• How to check the status of my transaction?
• What does each status mean in the transaction report?
• What if my transaction fails to process?
• What does each activity mean in the transaction report?
• How to export transaction data?

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Integration 4

• How do I integrate with DOKU?
• Can I integrate with DOKU using an e-Commerce platform or plugins?
• What is my Client ID and Secret Key?
• What is the difference between DGPC, MGPC, and DIPC?

Security 4

• What licenses does DOKU have?
• Is DOKU PCI-DSS compliant?
• I want to stop using DOKU services. How do I remove my data from DOKU?
• What is 2-Step Verification?

Checkout Page 4

• Can I customize my checkout page?
• How to customize my checkout page?
• How to sort the payment methods on my checkout page?
• How to apply a promo code in the checkout page?