DOKU Care Portal

You can check the status of your transaction by following the steps below: Log in to DOKU Dashboard, and then access the side navigation bar Under Report...

The following is a list of all the status that you may find in the transaction report: Status Description Final Status Action Needed Payment Methods ...

The transaction may fail to be processed because the customer did not complete the payment.  If the transaction is failed due to a technical issue, DOKU wi...

The following is a list of all the activity types that you may find in the transaction report: Activity Description Payment Methods Generate Payment Co...

You can export your transaction data into a CSV or XLSX file by following the steps below: Log in to DOKU Dashboard, and then access the side navigation b...

You can export transaction report automatically using scheduled report by following the steps below: Log in to DOKU Dashboard, and then access the side na...

Please first ensure that the email address that you entered is correct. We will not be able to send the transaction report if the email address thay you ent...

You can check and select your settlement bank account by following the steps below: Log in to DOKU Dashboard, and then access the side navigation bar Sel...

You can add multiple bank accounts for settlement by following the steps below: Log in to DOKU Dashboard, and then access the side navigation bar Select ...

You can change your settlement bank account information or remove the settlement bank account by following the steps below: Log in to DOKU Dashboard, and ...