Registration & Activation

My file/document is failed to be uploaded. What should I do?
Your document might fail to be uploaded due to the following reasons: The document format is invalid. The document size is too big. The document is corr...
Wed, 1 Nov, 2023 at 5:00 PM
How to activate more payment methods?
You may activate payment methods in the DOKU Dashboard by following the steps below: Log in to DOKU Dashboard, and then access the side navigation bar Se...
Wed, 18 Dec, 2024 at 12:39 PM
Why are some of the payment methods disabled?
Certain payment methods require you to sign an agreement with DOKU to be enabled. If you wish to enable those payment methods, please contact our Sales Team...
Thu, 8 Jun, 2023 at 11:56 AM
Why is my payment method status still updating?
Certain payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. If your...
Mon, 12 Jun, 2023 at 12:50 AM
How long do I need to wait for the payment method to be activated?
Certain payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. This pr...
Mon, 26 Jun, 2023 at 10:48 PM
How to check whether my payment method has been activated?
You will be notified via email once any payment method has been activated.  You may also check the payment method status by following the steps below: Lo...
Wed, 18 Dec, 2024 at 12:46 PM
I need assistance from an account manager. What should I do?
Please fill this this form and our sales representative will contact you in a maximum of 1x24 hours.
Mon, 26 Jun, 2023 at 10:59 PM